Single Entry Points for Community Living Services Leadership Who Will Push Reform? Is there a Clear Vision? Mandatory or Voluntary? How Much Local Variation? Will Local Agencies Embrace Change? System Design Data: Information and/or Burden? Uniformity versus Individuality? Tracking and Monitoring? Funding How Much?? Political Support Increasing Service Demand Personnel & Staffing Training Numbers Outreach & Promotion Reaching All Older Adults Regardless of Income Mission and Methods