INTERNAL REVENUE SERVICE

Adaptive Devices and Support Services for Disabled Employees
In order to perform their jobs effectively and comfortably, disabled employees require modified work conditions. With this in mind, Conwal evaluates, acquires, and maintains office automation and data processing devices specifically designed to increase office productivity levels for disabled workers.

Conwal performs a needs assessment to determine the extent of modification required, ensuring compatibility of the proposed devices with equipment already in place at the work site. The installation and integration phase includes preparing technical documentation for the disabled employee as well as the employee's supervisor. Conwal is responsible for a final evaluation report which addresses this phase of work in detail.

Equipment which is considered includes: multiple keystroke substitution hardware and software; alternate input devices such as eyescans and joysticks; voice input systems; Braille input and output devices; large printout displays; speech output system; and scanners or optical character recognition devices that convert text information to speech.

Conwal specialists determine and deliver specific training approaches, based upon equipment selection, for both employees and supervisors once the equipment is in place, ensuring minimal transitional delays or problems.

In order to maintain cost efficiency, technology enhancement and renewal techniques are applied as frequently as possible: improving and refining current office features and functions is considered before new components are purchased. Conwal determines the extent of equipment upgrades and considers the benefits that disabled employees will receive. The maintenance services under this contract include all replacement parts, labor, and transportation required to maintain the equipment.